Frequently Asked Questions

I need support. Where can I contact you?

We offer 24h support. If you need to contact us for a general question, tech or billing simply CLICK HERE and you will be taken to our help desk.
Please note that we are not fully staffed during weekends and bank holidays.

How about your refund policy?

A very important matter: We offer a 30-Days full refund guarantee. Your satisfaction is a priority and that's what refunds are for. Within the thirty days after you join us, you can simply contact us and ask for your refund if not satisfied, always including your receipt number so we can locate your order swiftly.
Refunds are processed with no extra charge for you.
IMPORTANT: Do not contact your bank directly in case you need a refund, as this will probably cost you extra fees.

What is inside the member's area?

You will find a user friendly members area where you follow three simple steps: Search, Download & Transfer.
It includes access to all of the latest tools for accessing the largest iPhone file database networks on the planet. Members have access to all necessary tools to search and download all kinds of files. Basically, you will be able to find whatever you need for your iPod or computer. This includes movies, TV shows, music, apps and much more!

Are your services compatible with all iPhones?

Certainly! We are compatible with all iPhone versions. No matter how old or new your iPhone is, you will be able to use our services. This includes the latest iPhone 4s!

How can I transfer movies to my iPhone?

With our services, you will be able to download all your favorite content to your PC and transfer them to your iPhone very easily and without quality loss. We show you how and give you all you need.

Will I be able to watch my downloads on my computer or burn them?

You actually download to your computer FIRST, and then transfer to your iPhone device. This means that once a download completes, you can watch it on your computer directly. No problem at all!
Of course, you can record your downloads to CD or DVD as well.
Taking your downloads with you on your iPhone is an easy task!

Do I need any extra software?

Not at all. You will receive everything that you need in your member's area.

Are your services Windows Vista and 7 compatible?

Yes! Our services are Windows compatible, including Windows Vista and Windows 7.

Are your services Windows Mac compatible?

Yes! Our services are Mac compatible.

How long will I have to wait to gain access to your website?

You will be given your login details as soon as you join. However, your login details will be activated as soon as we confirm your purchase. This is a standard security procedure.

Is my registration secure and confidential?

Safeguarding your personal information is very important to us. We never share your personal information with other organizations - we take the confidentiality of your information very seriously.

Our Payment gateway is 100% secure. Your information travels encrypted and no human being is involved in the process. Nobody has ever access to sensitive information such as credit card numbers.

I don't have a credit card. Any alternative registration methods?

Our secure payment gateway accepts all major credit cards. Please contact us if you want to join using any alternative method.

How long will my membership last?

Your Lifetime membership has no expiration date. Once you join, you will never be billed again. However, when cancellation occurs, the membership is deactivated within the next 24 hours and access blocked. Your Yearly membership will stay active for 365 days.

Tell me more about your 100% Satisfaction Guarantee

If you ever become unhappy with your membership, you can cancel anytime with no further obligation within the next 30 days after your purchase. There's nothing to return, and cancelling is simple.

Does it cost me anything to cancel?

No. Besides the fact that your access to your member's area will be blocked within the next 24 hours, cancelling pertains no extra financial costs for you.

Okay, I've read the FAQ and I'm convinced. Where to now?

Simply sign up here.